Jeld-Wen is one of the largest window manufacturers in the U.S. They’re primarily a new-construction company, selling hundreds and thousands of windows at a time. They offer aluminum, wood, and vinyl options. Because they are mainly a new-construction company, they don’t have the best reputation for remodeling projects. If you order 15-20 windows, and something goes wrong, it can be tough to have their customer service resolve the issue. Since you’re not ordering hundreds or thousands at a time, you’re a very small customer to them. Their reviews reflect how homeowners struggle to get in contact with them to solve problems. They currently have 1.5 stars on Yelp with 78 reviews. Here’s a quote from one of their customers:
Jeld-Wen offers a limited warranty to single-family residential homes. A key difference in their warranty compared to others is that their warranty terms vary by window type. For example, their wood-clad windows offer a 20-year warranty, while their vinyl window warranty extends as long as you occupy the home.